Method
of Measuring
You
can select from a variety of methods to measure the success of
your WEP. To find ideas on established measurement
methods, consider looking at the effective basic skills training
programs and methods used by companies that apply to Award
programs or that participate in studies done by various research
organizations.
Examine
the Malcolm Baldridge National Quality Awards, the American
Productivity and Quality Centre (APQC) or American Society for
Training and Development (ASTD) and others to find
nationally-recognized winners of quality awards and finely-tuned
measurement methodologies and practices.
Explore
myths associated with topics in adult, career, and
vocational education and learn about commonly held assumptions
that are taken for granted but that are not accurate.
URL: http://www.ericacve.org/mr.asp
This report reviews evaluation
methods and suggests applications for adult education
practitioners. Planning and conducting effective
educational programs for adults entail contributions by various
stakeholders including participants, instructors, funders, etc.
URL: http://www.ericacve.org/majorpubs2.asp?ID=14
The
Malcolm Baldridge National Quality Award is the
centerpiece of the Baldridge National Quality Program. This
award, which since 1988 has been presented annually by the
President to recognize performance excellence, focuses on an
organization's overall performance management system.
URL:
http://www.quality.nist.gov/
The
American Productivity and Quality Centre website has
Case Studies with Executive Summaries dealing with performance
measurement, as well as a listing of resources for the area of
corporate performance measures.
URL: http://www.apqc.org/search/dispRelatedItems.cfm?ProductType=Free&ProductID=1255
The
Benchmarking Service of the American Society
for Training & Development (ASTD) provides a free
Measurement Kit to organizations to measure training
investments, practices and outcomes.
URL: http://www.astd.org/virtual_community/research/measure/measurement_kit_main.html
An
organizational Self-Assessment guide by the American Society for
Training & Development (ASTD) includes an Employee
Education, Training and Development section in the Human
Resource Development and Management Workbook for
assessing workplace education programs and their impact on
employee jobs.
URL: http://www.workforce-excellence.net/html/product2.htm
MassExcellence provides
support services to organizations who want to enhance the
performance of their management systems. Program faculty
include nationally recognized Baldridge experts, professional
practitioners and facilitators, and leading performance
excellence consultants.
URL: www.massexcellence.com
Penn State University's Institute
for the Study of Adult Literacy Institute for
the Study of Adult Literacy acts as an external evaluator for a
number of workplace literacy programs in
Pennsylvania. Evaluations include site visits, assisting
in design of data collection instruments, reviewing program
documentation to determine program effectiveness, and producing
an summary report.
URL: http://www.ed.psu.edu/isal/index.html
American
Institutes for Research provide the adult education
community with large-scale literacy assessment and support the
evaluation of adult education programs and of professional
development for adult educators.
URL: http://www.air.org/program_areas/adultlit/adultlit-set.htm
Employers can use
this sample evaluation form to evaluate the effectiveness
of their worker mentoring program.
URL: http://www.workforce.com/archive/article/23/12/46.php
This article on Skills
Gaps discusses how to fit training to the specific needs of
the individual employee.
URL: http://www.workforce.com/archive/feature/22/16/72/223541.php
This Training
Evaluation Form can be used by employees to evaluate the
effectiveness of training they have taken part in and of their
instructors. Training participant feedback can be a useful
measure of training success.
URL: http://www.workforce.com/archive/article/22/13/37.php
These planning
questions will help employers sort out the nuts and bolts of
the value of training. The questions, such as who needs training
and how training will be assessed, include examples.
URL: http://www.workforce.com/archive/feature/22/17/10/223931.php
Calculating the ROI of
training is sometimes simple, sometimes subjective and
sometimes not worth the effort. Start by looking at the
productivity effect, but in more complicated scenarios, the best
approach may be to focus on value and results, rather than
numbers.
URL: http://www.workforce.com/archive/feature/22/17/10/index.php
This report on the importance
of learners' perspectives on the outcomes of adult basic
education stresses the importance of access to and participation
in training. It also provides a how–to guide for measuring
performance and outcomes. (69 KB)
URL: http://www.gse.harvard.edu/%7Encsall/research/op_bingman.pdf
Employers can ask the
following questions of managers, supervisors and HR
professionals to assess employees’ skill levels and the impact
of skill shortages on the workplace.
URL: http://www.workforce.com/archive/feature/22/17/40/224015.php
The What Works Clearinghouse (WWC) was
established by the U.S. Department of Education 's Institute of
Education Sciences (IES) to provide educators, policymakers,
researchers, and the public with a central and trusted source of
scientific evidence of what works in education.
URL:
http://www.whatworks.ed.gov/
Key
Survey provides a survey software tool that makes it easy to
create a employee skill assessment online. Employers can make
use of pre-existing survey templates or create their own
employee skill assessment with this survey tool.
URL:
http://www.keysurvey.com/employee_skill_assessment.html
The
Business Value Assessment toolkit helps practitioners
and their employer partners assess the business value of their
workforce services. Developed in
manufacturing and health care workplaces, the Business Value
Assessment toolkit is adaptable and can be applied to a variety
of workforce development services, settings and industries.
URL:
http://www.aspenwsi.org/BVAToolkit.asp
2GC is a specialist
consultancy focused on improving organizational strategic
management, strategic control and performance measurement. 2CG
consultants are thought-leaders and expert practitioners,
delivering improvements to clients using a range of tools and
techniques including the 3rd
Generation Balanced Scorecard.
URL:
www.2gc.co.uk
CareerOneStop's competency
models offer advice and tools on developing competency-based
curriculum, skill-based job descriptions, emerging industry
skill needs and career exploration and guidance.
URL:
http://www.careeronestop.org/competencymodel/
This article shows how to balance
short-term profit with long-term investment in human capital (Benefits
& Compensation Digest). Due to socioeconomic shifts
including an impending demographic meltdown and a fall in U.S.
workforce productivity, it is increasingly important to
measure the effectiveness of every human capital development
effort through calculating its return on investment (ROI).
URL:
http://www.imperialcorp.com/whatsnew.html
Route 21 provide
an online interactive tool that demonstrates how 21st
century skills can be supported through standards,
professional development, assessments and curriculum and
instruction.
URL:
http://www.21stcenturyskills.org/route21/
Testing and Accountability
in Adult Literacy Education is a report that provides
resources for designing, delivering and evaluating workplace
literacy programs. Testing and accountability in adult literacy
programming is also discussed.
URL:
http://www.nald.ca/library/research/sticht/testing/testing.pdf
The Ill-Prepared U.S.
Workforce: Exploring the Challenges of Employer-Provided
Workforce Readiness Training examines corporate practices on
training newly hired graduates at three educational levels: high
school, two-year college, and four-year college.
URL:
http://www.cvworkingfamilies.org/publications/workforcereadiness
Counting the Hidden Assets: First Steps in Assessing the
Impact of Community College Noncredit Education Programs on the
Workforce and Local Economies is a report that makes the case
for the training hour as the basic unit of measurement and
proposes a taxonomy to classify and describe the range of
noncredit activities delivered by community colleges.
URL:
http://ccrc.tc.columbia.edu/Publication.asp?UID=744
The WoLLNET Project developed a
web-based, user-friendly Toolkit to enable employers, providers
and unions to evaluate the impact of workplace basic skills
training programmes on learning, and individual and
organisational performance. Included is advice on how to
measure the Return on Investment in
workplace basic skills training.
URL:
http://www.wollnet.org/inbrief_en.htm
For
problems or questions regarding this web site contact campbell@conferenceboard.ca.
Last updated: May 7, 2010. |