Measuring
Participants
Creating
and delivering a WEP for employees is not enough.
Consistently measure WEP participants in terms of their
productivity, customer satisfaction, and work quality to
determine the success of your WEP.
Include
benchmarks and milestones for learner achievements into the
design of your WEP. Without measurements for program
success, the impact of the WEP on employees' workplace basic
skills will be difficult to see or quantify. Records of
your WEPs success and of its impact on participants may be used
to justify extending or expanding the program in the future.
An organizational
Self-Assessment guide by the American Society for Training &
Development (ASTD) includes an Employee Education,
Training and Development section in the Human
Resource Development and Management Workbook for
assessing workplace education programs and their impact on
employee jobs.
URL: http://www.workforce-excellence.net/html/product2.htm
The Employability
Competency System by CASAS is a structure for
evaluating individual's strengths and weaknesses as they relate
to employability competencies. The system focuses on
individual demonstration of employment competency mastery,
rather than spending a fixed amount of time in a program.
URL: http://www.casas.org/05Employability/05EmployabilityOverview.cfm?wtarget=body&selected_id=69
The Education
Training Institute performs Needs Analyses with your
staff to determine what skill gaps need to be addressed at your
company. Skills Assessments can be performed in the skill areas
of listening and speaking; reading and writing; and math for
both native and non-native English speakers. Employees may be
assessed individually or in groups. Group statistical profiles
are provided to the employer, with confidential individual test
scores released to the employees upon request.
URL: http://www.workplace-eti.com/workplace/
InSight Educational
Services of New Mexico specializes in reasonably priced
evaluations of employee basic skills that can be easily accessed
and are non-threatening. Evaluations give the employers
and employee usable information regarding reading and writing
levels, mathematics capabilities and learning styles.
URL: http://www.correctionseducation.com/WBSE
Penn
State University's Institute for the Study of Adult
Literacy acts
as an external evaluator for a number of workplace literacy
programs in Pennsylvania. The Institute
examines individual interview data qualitatively and
quantitatively (through a computer database) to determine trends
from interviewing program stakeholders.
URL: http://www.ed.psu.edu/isal/index.html
Occupational
Literacy books and materials are available from the
Literacy Volunteers of America Catalog. Reading
evaluation aids are also available.
URL: http://www.literacyvolunteers.org/catalog/default.html
The Basic English Skills Test
(BEST), is a unique
measurement tool designed for adult ESL learners at the survival
and pre-employment skills level. Developed by CAL language
testing professionals, the BEST consists of an Oral Interview
Section and a Literary Skills Section that are scored
separately.
URL: http://www.cal.org/best
The Test of Adult
Basic Education (TABE) series
offers an ideal way for adult educators to plan instruction that
helps build successful careers. Multiple versions of TABE
exist to serve the educational, business, and industrial
marketplaces.
URL: http://www.ctb.com
(Go to Products and Services, then to Adult Education)
Training
Assessment Kit
Information kit for
assessors and workplace trainers on incorporating language,
literacy and numeracy skills into Training Packages.
URL: http://www.anta.gov.au/PUBS/LITERACY/pdfscreen.htm
(click on "A New
Assessment Tool")
Employers
can use this sample evaluation form to evaluate the
effectiveness of their worker mentoring program.
URL: http://www.workforce.com/archive/article/23/12/46.php
Employers
can use this sample Training Needs Analysis Report to
pinpoint the training needs of staff. The report covers the
level of importance of the training, the urgency of the
training, and the necessary results.
URL:
http://www.workforce.com/archive/article/23/41/57.php
These
planning questions will help employers sort out the nuts
and bolts of the value of training. The questions, such as who
needs training and how training will be assessed, include
examples.
URL: http://www.workforce.com/archive/feature/22/17/10/223931.php
This
report on the importance of learners' perspectives on the
outcomes of adult basic education stresses the importance of
access to and participation in training. It also provides a
how–to guide for measuring performance and outcomes. (69
KB)
URL: http://www.gse.harvard.edu/%7Encsall/research/op_bingman.pdf
This
article presents ideas on how to evaluate basic computer
skills. Effective computer-skills training provides
employees with the tools needed to perform well in their jobs,
which ultimately reduces turnover and saves the company money.
URL:
http://www.workforce.com/archive/feature/22/16/72/223876.php
This
12-question quiz by Gallup can start employers off on
identifying and measuring levels of employee engagement
with their organization. Survey research shows a strong
correlation between high scores and superior job performance.
URL:
http://www.workforce.com/section/09/article/23/53/40.html
The
relationship between training and organizational performance
is a key factor affecting investment in training. This chart
shows how training expenditures can affect revenues and
profitability.
URL:
http://www.workforce.com/section/11/article/23/60/95.html
Key Survey provides
a survey software tool that makes it easy to create a employee
skill assessment online. Employers can make use of pre-existing
survey templates or create their own employee skill assessment
with this survey tool.
URL:
http://www.keysurvey.com/employee_skill_assessment.html
Procevo sells survey software that facilitates
staff satisfaction surveys.
The results will enable employers to improve staff
motivation among other benefits, including a clearer view
of the actions needed for success.
URL:
http://www.procevo.com/
2GC is a specialist consultancy
focused on improving organizational strategic management,
strategic control and performance measurement. 2CG
consultants are thought-leaders and expert practitioners,
delivering improvements to clients using a range of tools
and techniques including the
3rd Generation Balanced
Scorecard.
URL:
www.2gc.co.uk
This online training tool allows you to
create a customized industrial skills assessment test
or choose from a growing list of industry-related online
assessment tests. Category examples include risk, quality,
safety, mechanical, electrical, maintenance and
engineering assessments.
http://www.bin95.com/Employee-Training-Assessments/Industrial_Training.php
For
problems or questions regarding this web site contact campbell@conferenceboard.ca.
Last updated: September 12, 2008. |