Case Studies

Many workplaces have success stories about how developing employees' basic skills have had a positive impact on performance, productivity and profit.

These three examples illustrate what that can mean for your company. If these organizations can benefit, so can yours!

• Profits at Chicago-based Juno Lighting, an equipment manufacturing company, increased 15 percent through a combination of new technology that brought the per-unit cost down and the increased capacity of WEP-trained employees to use the technology effectively.
  
  

• At Baker Enterprises, a sheet metal fabrication company in Michigan, WEP graduates' skills led to reduced overheads and a requirement for fewer supervisors, and contributed to a 5 percent sales increase that enhanced the bottom line.
  
  

• Seattle's Marriott Hotel noted an improved quality of work amongst employees that participated in WEPs.  As William Fleet, Director of Human Resources, observes: "Before training, quality was a result of luck rather than intention."  Now, Marriott's employees bring a better attitude to the workplace and perform better in their jobs.
  
  

The American Productivity and Quality Center (APQC) presents free case studies, articles and reports on measuring the impact of employee learning and on assessing learning outcomes.
    http://www.apqc.org/search/dispRelatedItems.cfm?ProductType=Free&ProductID=1254

PPL Corporation is a Fortune 500 company that markets wholesale or retail energy in 42 states and Canada. PPL designed a customer-service training program that used technology as a tool, not a replacement for other methods. Instead, program delivery methods included instructor-led training with mentors, Web-based self-study, and on-the-job practice. 
    URL: http://www.workforce.com/archive/feature/22/28/64/223971.php

Green-Collar Jobs Campaign, an Ella Baker Centre Initiative (pdf)
This guidebook provides an overview of green-collar job training programs’ current status and emphasizes elements of a successful program. Case studies and training models are included which describe a number of green-collar job training programs in the State of California.

Workplace Learning in Small and Medium-sized Enterprises: Effective Practices for Improving Productivity and Competitiveness: this report looks at the value of investing in workplace learning and training practices in Small and Medium-sized Enterprises, and the impacts and outcomes for improved workplace skills and organizational performance.

It’s Our Right: A Showcase of Workplace Education Programs and Learner Stories: this Canadian publication highlights stories of different Canadian Union of Public Employees locals across Canada that have successfully taken on the challenge of setting up workplace education programs.
   URL: http://library.nald.ca/learning/item/8117

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Last updated: August 4, 2011.